Privacy Policy
This Privacy Policy describes how PALIMPSÉST (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services (collectively, the “Services”). By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page.
2. Information We Collect
The type of information we collect depends on how you interact with us.
A. Information You Provide Directly
When you place an order or create an account, we may collect:
– Full name
– Email address
– Phone number
– Billing and shipping address
– Account login credentials
– Order details
– Wallet balance, store credits, and transaction history
– Customer support communications Providing certain information is necessary to complete purchases. Without it, some services may not function.
B. Automatically Collected Information
When you browse our website, we may automatically collect:
– IP address
– Device type
– Browser type
– Pages visited
– Time spent on pages
– Cart activity
This data is collected through cookies and similar technologies.
3. How We Use Your Information
We use your personal information to:
– Process and fulfill orders
– Manage returns, exchanges, and store credits
– Maintain your account and wallet balance
– Provide customer support
– Send transactional updates
– Improve website performance
– Detect and prevent fraud
– Comply with legal obligations
4. Marketing Communications
We may send promotional emails, SMS, or WhatsApp updates. You may opt out at any time using the unsubscribe link or by contacting us. Transactional messages (order confirmations, shipping updates, refunds) cannot be disabled.
5. Payment Information
Payments are processed through secure third-party payment providers. We do not store:
– Credit card numbers
– Debit card details
– CVV information
All payment processing is handled via encrypted systems.
6. Store Credit & Wallet Data
If you receive store credit or wallet balance:
– The credit is linked to your registered account.
– It cannot be withdrawn as cash.
– Transaction history is maintained for accounting and fraud prevention purposes.
7. Cookies
We use cookies to:
– Maintain shopping cart functionality
– Remember login sessions
– Analyze traffic and performance
– Improve user experience
You can disable cookies in your browser settings; however this may affect website functionality.
8. Sharing of Information
We may share your information with:
– Payment processors
– Shipping and logistics partners
– IT and hosting providers
– Analytics providers
– Legal authorities when required
We do not sell your personal information.
9. Data Retention
We retain your information:
– As long as your account is active
– As necessary for order history and legal compliance
– To resolve disputes and enforce policies
10. Data Security
We implement reasonable technical and organizational measures to protect your personal information; however no system is completely secure—and we cannot guarantee absolute security.
11. Your Rights
Depending on applicable laws,you may have the right to:
– Request access to your personal data
– Request correction of inaccurate data
– Request deletion of your data
– Withdraw marketing consent
To exercise these rights contact us at: support@palimpsest.in
12. Children’s Privacy
Our Services are not intended for individuals under the age of 18 years old.We do not knowingly collect data from minors.
13.Contact Us
If you have questions regarding this Privacy Policy please contact:
PALIMPSÉST
Email: support@palimpsest.in
Location: India