Shipping Policy
We aim to deliver your order efficiently and securely.
Order Processing
All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
During high-demand periods, processing times may vary slightly.
Delivery Timeline
Estimated delivery time is 3–7 business days, depending on your location.
Delivery timelines are estimates and may vary due to:
- Courier delays
- Weather conditions
- Regional restrictions
- High seasonal demand
Shipping Charges
Shipping charges, if applicable, are calculated at checkout and displayed before payment.
Any reverse shipping charges for returns or exchanges are borne by the customer.
Cash on Delivery (COD)
Cash on Delivery is available in select pin codes.
For COD orders:
- Payment must be made in full at the time of delivery
- Refunds, if applicable, will be issued as Store Credit
Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.
Address Accuracy
Please ensure that your shipping address and contact details are accurate at checkout.
We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.
Failed Delivery Attempts
If delivery fails due to:
- Customer unavailability
- Incorrect address
- Refusal to accept order
The order may be cancelled and applicable shipping charges may be deducted.
Delivery Confirmation & Liability
Once an order is marked as delivered by the courier partner, it will be considered successfully delivered.
PALIMPSÉST is not liable for lost, misplaced, or stolen shipments after confirmed delivery.
Customers are advised to ensure that someone is available at the delivery address to receive the package.
Contact
For shipping-related queries, contact: